FREQUENTLY ASKED QUESTIONS (FAQ)

Orders & Payments

Production begins only after full payment is received and artwork is approved.

Orders cannot be canceled once they are in production.

We accept major payment methods including credit/debit cards and approved payment options.

Artwork & Design

You are fully responsible for your artwork, including spelling, layout, and design accuracy.

We review files for basic setup, but we do not guarantee error-free artwork. Final responsibility is yours after approval.

No. Once approved, your order goes into production and cannot be modified.

Embroidery & Customer Items

Yes—but all customer-supplied items are processed at your own risk.

We are not responsible for damage, loss, or defects on customer-supplied items during production.

The process involves needles, tension, and machinery, which can affect certain fabrics.

Color & Printing

Not always. Color variations are normal due to screen differences and printing processes.

No. We aim for the closest possible match, but exact color reproduction is not guaranteed.

Shipping & Pickup

Shipping times vary based on the carrier and selected method. Delays may occur.

No. Once your order leaves our facility, the carrier is responsible.

Shipping carriers are responsible for transit damage.

Returns & Refunds

All sales are final once production begins.

We may offer a reprint depending on the situation, at our discretion.

General

Yes. We reserve the right to refuse any order that violates laws, intellectual property, or production standards.

No. You are responsible for ensuring you have the rights to use your artwork.

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